Hell no. You'll sometimes get automatic messages to perform simple tasks like payments. But all our hackers are human, and they are eager to share their brilliance with you.

No. We charge a small, one-time setup fee for travel agents and personal assistants to get started with the system. Other than that, we only charge you a fee if you choose to book. You can put us to work and we won't charge you until a booking is made.

Our hackers will save you time, money, and sanity by uncovering award availability only experts can find. We know all there is to know about using points to travel and hunt down deals by using the complex rules of the industry to your advantage. Putting us to the test is risk-free: We only charge if you choose to book through us.

Anything points-related is our jam. We do a whole lot of points hacking with American Express and other credit cards. A classic travel hack that we love to use is to transfer points to an airline or hotel to get better value and better booking options.

Yes. We can help you do anything you're able to do on your own.

Yes. We create alerts on award availability — but only for users who have booked a ticket and want to look for better routes. This specificity allows us to monitor availability. We do not keep an eye out for general queries like "Business Class from New York to Tokyo in May." There are other tools online that can help you with this. (We have some favorites and will happily point you in the right direction.)

Yes. We cover all alliances and are happy to help put your points to work.

Yes, we can. However, we usually recommend against it. In almost all cases, you're better off saving points and using them for a "full" award ticket instead. Of course, there are exceptions and we can help you make the right decision. We can also help you look for an awards flight, and if that doesn't work, book with cash instead. (And we'll try and save you money.)

We offer a 15% commission on our fees listed above. The commission is drawn from the fee upon payment so you pay a 15% lower price than if your customer would use our service directly. What you charge your customer is entirely up to you.

Our agency solution is similar to the app, but chatting is done through a web-based desktop solution made for larger screens. This enables travel agents and personal assistants to work on their computers and laptops, and gives you a much better overview of all the bookings, with filter functions to easily keep track of different traveler itineraries. All the work you've done on your laptop is also reflected in our mobile app, so you can keep the conversation going when you're on the run.