Hell no. You'll sometimes get automatic messages to perform simple tasks like payments. But all our hackers are human, and they are eager to share their brilliance with you.

No. We only charge you a fee if and when you decide to make a booking.

Our hackers will save you time, money and sanity by uncovering award availability only experts can find. We know all there is to know about using points to travel and hunt down deals by using the complex rules of the industry to your advantage. Putting us to the test is risk-free, we only charge if you choose to book through us.

Anything points-related is our jam. We do a whole lot of points hacking with American Express and other credit cards. A classic travel hack that we love to use is to transfer points to an airline or hotel to get better value and better booking options.

Yes. All requests submitted in the app are saved and searched upon indefinitely. Once you submit a request, an agent will immediately start looking for award availability for your requested destination. But even if we don't find a solution for you right away, all the solutions we find and submit to other users will be matched to your inquiry. This means you'll be notified via e-mail and in-app notification once something interesting shows up. You can always edit your inquiry and notification settings so we don't spam you with unwanted messages.

Yes. We can help you do anything you're able to do on your own.

Yes. We cover all alliances and are happy to help put your points to work.

Yes, we can. However, we usually recommend against it. In almost all cases, you're better off saving points and using them for a "full" award ticket instead. Of course, there are exceptions and we can help you make the right decision. We can also help you look for an awards flight, and if that doesn't work, book with cash instead. (And we'll try and save you money.)