Hell no. You'll sometimes get automatic messages to perform simple tasks like payments. But all our Hackers are human, and they always will be.

No. We only charge fees for travel using points, and then only if you choose to book. You can put us to work and we won't charge you until a booking is made.

Yes and no. We almost always beat the price of anything you’ll find online when it comes to complex trips, like multiple destinations and travelers coming and going along the way. Not to mention the massive amount of time, frustration and spousal spats we save you! If you are booking a simple return flight to one destination we are sometimes cheaper, often the same and sometimes more expensive.

Because our hackers will save you time, money and sanity by uncovering award availability only experts can find. We know all there is to know about using points to travel and hunt down deals by using the complex rules of the industry to your advantage. Putting us to the test is risk-free, we only charge if you choose to book through us.

When it comes to complex travel like multi-city trips or flights to unusual destinations, the algorithms used to find flights online are simply not smart enough. For example, a multi-city flight that is booked online will almost always be a combination of one-way flights, which is expensive. Our experts use professional booking tools to stitch that type of flight into a single booking, leading to lower prices. This is just one example of how professionals can do magic to lower prices and ease the pain of booking. Put us to the test to find out more, it costs you nothing.

Flights are our main area of expertise but we will happily book hotels, transfers, accommodation and activities too. In fact, we often find that booking flights along with other travel accoutrements can be seriously beneficial. We're talking deep discounts and packaged deals only available offline.

For now, we're only open on weekdays from 9AM to 5PM, but we continually monitor incoming chats and offer help outside of office hours if needed. You can message us in the app any time of night or day, and our hackers will respond as soon as we open. We are working towards a 24/7 solution, watch this space.

Your first point of contact will always be over chat. We sometimes switch to phone or email support if there's a problem that requires a different form of communication, but chat does the job 99% of the time. If you feel uncomfortable using chat, we may not be the right travel partner for you.

Of course! This is why we exist. Think of us as your personal concierge, with you from the beginning of your trip right until you come home. We handle problems like schedule changes and cancellations directly via chat. In certain cases, it may be more efficient to speak with the airline directly. If that happens, we will coach you through the process.

Yes, we cover all alliances and are happy to help put your points to work.

We're happy to recommend destinations based on availability, but we need to know your preferences. The more specific you can be about things like travel time, climate and type of travel experience, the easier it is for us to strike gold.