Chatflights for Investors

A Travel Agency That Is Way Ahead of The Game

42% of clients are saying they prefer chat over e-mail and phone support. Chatflights is reshaping the traditional travel agency model and bringing profitability back to a growing industry.

42% Prefer Chat Over Phone, E-mail And Social Media

Did you know that more than half of all customers prefer to chat with someone in real-time, rather than call a company for support?

J.D. Power found that live chat has become the leading digital contact method for customers, as 42% of customers prefer live chat compared to just 23% for email, and 16% for social media.

In fact, live chat is expected to grow by as much as 87% in the next 12-18 months.

We're Reshaping The Traditional Travel Agency Model

Chatflights is the fastest and easiest way to book and manage travel on your smartphone. Use our app to communicate with travel experts via chat, they’ll book and handle travel for you.

  • Booking and support by humans, 24/7, 365 days a year, using a medium that’s fast and convenient – Chat.

  • Enter your personal information and preferences, once and never again.​​

  • Agents are supported by A.I., ensuring efficiency gains, lightning-fast answers and lowest-price-guarantees.

  • Simple and transparent pricing

Why Investing In Offline Travel Is A Good Idea

  • Offline Booking is Big Business: Despite the rise of online booking, more than half (52%) of all U.S. travel is still booked offline, via travel agencies/travel management companies (TMCs), phone and walk-up. 

  • Millennials are driving growth: Recent surveys show that travel agency usage is growing and that millennials are leading the way.

  • Self-Booking Tools (SBT’s) are widely unpopular among business travellers: Studies show that getting people to use them is proving difficult, only 59% of company travellers report using the tools 4 years after adoption.

Chat Increases Revenues and Profitability

Chat is so fast and easy that clients keep coming back for more - and more bookings can be handled by the same agent. 

A study by Forrester concluded that live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rates.

When used correctly, chat is so loved by our users that they stay loyal forever. Emarketer discovered that 63% of customers were more likely to return to a company that offers chat.​

Providing Real-Time Customer Support

The main benefit of live chat is that it allows your customers to get an instant response to the questions they need answering.

 

So, it’s not surprising that 79% of customers say they prefer live chat purely because of the immediacy it offers compared to other channels.

We're Drastically Increasing Bottom Lines

Imagine if you could handle 6 customer queries in the time it took you to handle one before.

 

  • Chat drastically increases the effectiveness of each agent: They can multitask and handle up to 6 simultaneous chats, which is impossible with phone support.

  • Hiring agents from low cost countries entails no problems: Many agents in the Philippines or India write perfect English.

  • Machine Learning and Automation: We're finding ways of automating processes that will cut handling times in half without compromising the end user experience.

With chat, our bottom lines are soring to new hights, fast.

We're Giving Our Users the Best Customer Experience Imaginable

Our users are on the run, use their smartphone all the time, need instant access to their travel data and have no patience for web-based solutions.

An app is what they need. It's the best tool for fast, effective communication and keeps track of bookings and itineraries. It's what the modern traveller needs and demands.

Chat - Instant, Fast and Sleek

With Chatflights, you can send messages when you have time and pause the conversation to return later - communication is on your terms.

Specifically, using chat in an app has several benefits:

  • It lets you communicate at your own pace: You can send a quick message before popping into a meeting and continue the dialogue 2 hours later.

  • You make less mistakes: Written instructions are more difficult to misinterpret or forget.

  • It's easy to track: You can always go back to your app to find your booking conversation. No more searching through emails or trying to remember which airline or hotel you booked.

Always Live and Connected

Our systems are connected to our GDS via customized API's. Booking is fast and easy, and changes are updated live.

  • PNR Content & Trip Details: All PNR details are displayed, check-in can be done through the app and seat maps are available.

 

  • Flight Status Changes, Cancellations and Settings: Travellers will be alerted of any changes to their flights such as delays, cancellations, and gate changes.

  • Delays: Via a unique collaboration with IfDelayed, getting compensation for delays is just a click away.

 

  • Carbon Offsetting: Climate Compensation alternatives are automatically offered in checkout, via a collaboration with Tricorona and klimatkompensera.se.

Loyalty Programs - All In One Place

A study by Deloitte concludes that high-frequency business travellers rank loyalty programs as their second most important attribute, even higher than safety. 

And 76 percent of high-frequency business travellers viewed gaining more opportunities to earn points as important or very important.

The Chatflights app lets our users save their loyalty programs all in one place, and our points experts know what to do with the points. 

Chatflights Will Be The No1 Business Travel Agency in Sweden by 2021

5,000 business travellers already use Chatflights to book travel for frequent flyer miles.

 

Starting in October 2019, we're launching an aggressive sales and marketing campaign to convert these users, and others, to business travel subscribers.

Our goal is to sign up 1,000 corporate accounts by 2021, averaging 10 travellers per account, which would make us one of the largest business travel agencies in Sweden.

Expansion is planned for Scandinavia in Europe starting in 2020, followed by North America in 2021.

Stay Ahead Of The Game Now

Are you interested in Chatflights and would like to learn more? Contact our CEO Alexis Barnekow:

 © 2017 - Chatflights International AB // Mailbox 670, 114 11 Stockholm // 559031-6799 // ab@chatflights.com